17 Nov
Your restaurant is collecting data about its customers all the time. Restaurant analytics are attained each time a customer places an order and pays for a meal. In addition, every time your restaurant receives a review online, it helps to determine how you can make improvements. Are customers waiting too long to be seated? Do your waiters receive adequate tips? There are so many metrics that can be used to help your restaurant increase its revenues.
Reduce food waste.
Waste is inevitable, but it can be minimized. One method is to ensure that your kitchen staff members do not overdo it when it comes to portion sizes. You also want to make sure your chefs are cooking your menu items to perfection. Customers who are dissatisfied with the tastes, textures and temperatures of their food will be quick to return their plates to the kitchen. In addition, customers will be less likely to return to the restaurant in future.
Speed up table turnover.
Analyze how quickly you’re able to serve your patrons their meals after their orders are placed. Using the data you’ve collected, determine the average amount of time between the moment your guests are seated and when they order their food.
How long does it take for the food to arrive? On average, how long does it take for a visit to be completed and a meal to be paid for? Knowing the answers to these questions will help to speed up your table turnover without making any of your customers feel rushed out the door.
Minimize staff turnover.
When it comes to tables, you want them to turn over quickly. When it comes to your staff members, however, it’s a completely different story. Although it’s bound to take place, losing staff members is something you want to have happen very rarely. Putting efforts into boosting employee morale is a major requirement. There many ways to help your staff enjoy their work days.
Make clear which members of your wait staff are to handle specific tables so there are no mix-ups. Conduct team meetings that incorporate words of praise for jobs well done. Such actions will boost both morale and productivity in your eatery.
Staff your establishment appropriately.
Have you received any complaints about members of your wait staff? Do you notice that tip sizes for certain servers are generally far smaller than others? Poor customer service is a recipe for decreased success. Ensure that your restaurant’s busiest hours are ones when your most beloved waiters and waitresses are working. As well, utilize your restaurant analytics to determine your busiest days, nights, and hours so that you can coordinate staff and online ordering tools accordingly.
Take it easy on the free stuff.
Every restaurant owner likes to please their customers with freebies every now and again. Especially when an establishment is known as a great go-to spot for birthday, anniversary or holiday party celebrations, a restaurateur may feel a bit generous on a regular basis. Discounts and comps, quite obviously, can hurt your bottom line. Be mindful of how many drinks and appetizers you are giving out for free so that your margins are not greatly affected.
Make online ordering easy.
Can your customers place orders autonomously in your restaurant? Taliup Express’ new ‘Smart Dine In’ feature can get you all set up with your own in-house online ordering system today! Contact us to learn all about our commission-free platform!
